CANCELLATION POLICY

PLEASE READ

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We understand that life events can sometimes prevent you from attending your appointment, to be fair to all clients please make yourself aware of our cancellation policy.

All new clients will pay for their initial booking upfront (within 24hrs of making the booking). 

You may reschedule this booking (once) without charge if done more than 48 hours prior to appointment.

 If you cancel or rearrange the appointment with less than 48 hours notice then the payment will be kept.

THIS IS NON REFUNDABLE!

For returning clients

Cancellations or rescheduling made with less than 48 hours notice of your booked appointment will incur a 100% charge of the cost of the booking. This will need to be paid immediately before rebooking can occur.

No-shows: no shows or no notice cancellations will be charged at 100% of the cost of the treatment(s). We will also be unable to book you in for further treatments until the balance of the missed treatment has been paid.

If you arrive late to your appointment, we reserve the right to shorten the length of the treatment and the original treatment cost will still apply.
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